The authors of Crucial Conversations offer powerful insight into what many leaders have called their most difficult challenge: influencing human behavior. This New York Times, Wall Street Journal, and USA Today best-seller reasons that if internal motivation drives human behavior, then understanding such behavior must become the impetus for change. Published in 2008, this new book is a must-read for leaders and change agents.
AN INSTANT CLASSIC! Whether you're leading change or changing your life, this book delivers. - Stephen R. Covey, author of The 7 Habits of Highly Effective People
If you are truly motivated to make productive changes in your life, don't put down this book until you reach the last page. Whether dealing with a recalcitrant teen, doggedly resistant co-workers, or a personal frustration that 'no one ever wants to hear my view,' Influencer can help guide you in making the changes that put you in the driver's seat. - Deborah Norville, anchor of "Inside Edition" and bestselling author
author information
Kerry Patterson has authored award-winning training programs and led multiple long-term change efforts. He received the prestigious 2004 BYU Marriott School of Management Dyer Award for outstanding contribution in organizational behavior. He did doctoral work in organizational behavior at Stanford University.
Joseph Grenny is an acclaimed keynote speaker and consultant who has designed and implemented major corporate change initiatives for the past 20 years. He is also a cofounder of Unitus, a nonprofit organization that helps the world's poor achieve economic self-reliance.
David Maxfield is a leading researcher and frequent conference speaker on topics ranging from dialogue skills to performance improvement. He did doctoral work in psychology at Stanford University, where he studied personality theory and interpersonal-skill development.
Ron McMillan is a sought-after speaker and consultant. He is a former co-founder of the Covey Leadership Center, where he served as vice president of research and development. He has worked with leaders ranging from first-level managers to corporate executives on topics such as leadership and team development.
Al Switzler is a renowned consultant and speaker who has directed training and management initiatives with dozens of Fortune 500 companies worldwide. He is on the faculty of the Executive Development Center at the University of Michigan.
