Conflict is inevitable. We see it every day - at work, in schools, within our government, even at home. One of life's most valuable skills is the ability to resolve conflicts and build relationships. Award-winning author Joseph Hester teaches you theses skills using powerful but easy-to-grasp techniques. Dr. Hester's approach has been used successfully in a wide variety of professions, from management to education. Devise a win-win outcome every time!